Shipping policy
When Will My Order Arrive?
Get Maine Lobster ships orders Monday through Friday for delivery Tuesday through Saturday (Saturday delivery is $25 additional).
To find out if your zip code has Saturday deliveries, select a Saturday from the calendar at checkout and then proceed to enter your zip code to have it verified. When expecting the arrival of perishables, we recommend that you be prepared for this, by setting up notifications of delivery updates.
The Tracking Number for your shipment will be emailed to you in the afternoon your order is picked up by the carrier.
**For any delivery date questions, EMAIL US.
Shipping Rates
Total shipping fees will be calculated at checkout, based on your address. The total ship fee will vary between $19.99 and $49.99 depending on which product you select.
***Saturday arrival is an extra fee of $25, above and beyond other ship rates. Free Shipping offers will incur a $25 fee for Sat deliveries.*** Alaska and Hawaii orders, please call us to place your orders, shipping rates will be quoted.
Shipping Method
Orders ship via UPS or FedEx; Priority Overnight service, 2nd Day Air or Ground (in some areas). We are unable to ship to APO/FPO, P.O. Boxes, rural routes, and destinations outside the U.S.A. If you're unsure about delivery to your address, please contact us prior to placing your order. We ship all packages with Authorized Release. Meaning the Package may be left by the carrier at your door if the carrier feels it is safe and secure to do so. Please note, the drivers are asked to knock, however, they may not do so. Refer to the tracking number status with UPS or FedEX. We recommend that you make arrangements to have someone available for delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local carrier's station. Please be aware that we do not guarantee products after the first delivery attempt.
Weather Policy
Get Maine Lobster is not responsible for packages that are delayed due to inclement weather, however, we do our best to track potential weather systems that could affect your order. Get Maine Lobster reserves the right to hold or release orders based upon the probability of your order arriving on-time and fresh.
Address Corrections
Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. Once the shipment has been picked up by UPS, there will be a $17 address change fee charged to update the corrected address once the order is in the carrier’s possession. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.
Note: we are not responsible for shipments that are stolen from residence after delivering.